FAQs
Inquiry
Artwork Guide
Frequently Asked Questions

TOP 10

Customer Service

Service & contact

How to contact us

Is your question not listed? Our dedicated customer service team and artwork specialists are ready to help!

Getting in touch is easy :

  1. Email us - service@printrobo.com
  2. Chat with us for an instant reply
  3. Call us at phone number +82 2 2285 5203
How do I calculate delivery times at PrintRobo.com?

Total delivery time results from receipt of payment, receipt of data, production time and shipment duration.

Please note the following:

  • Receipt of payment : The payment in advance required
  • Receipt of data : After the file is uploaded and proofed by us, the file receipt process is finished. Should your data not comply with our requirements, delays may result.
  • Production time : This depends on your selection.
  • Shipment duration : 3 ~ 5 business days (not including weekends and holidays) for your package to arrive.

Please note the following:

  • Receipt of payment : The payment in advance required
  • Receipt of data : After the file is uploaded and proofed by us, the file receipt process is finished. Should your data not comply with our requirements, delays may result.
  • Production time : This depends on your selection.
  • Shipment duration : 3 ~ 5 business days (not including weekends and holidays) for your package to arrive.
How to place an order
Product Selection
Configure product
Instant product pricing
Display of estimated delivery date
Send Print-Ready File
Transfer print-ready files by clicking on "Upload"
Or forward uploaded URL
An online preflight process follows
Prepare the Order
Check product selectio in the shopping cart
Use voucher (if applicable)
Payment and Shipping method
Choose payment option
Select shipping option
Place Order
You promptly receive an order confirmation by e-mail
Production and Shipping
Start of production after receipt of payment and print-ready files
Shipping of the merchandise
Where can I see the status of my order?
  1. Sign in to your account
  2. Go to "Order List"

ORDERING

Where can I see the status of my order?
  1. Sign in to your account
  2. Go to "Order List"
Where can I see the status of my order?
  1. Sign in to your account
  2. Go to "Order List"

PRINT FILES

What do I prepare my design file?

To ensure that your design meets the required specifications, it is recommended that you download our product template Files.

  • File types : Accepted file types include PSD, PDF, AI(version 10 or newer), INDD
  • Resolution : Files should be high resolution at 200 dpi
Where are the file specifications for all products?

The file specifications for all products, refer to our products specs. Please design your artboard to the specified resoultion and guidelines.

  • Safe Zone :
  • Full Bleed :

PAYMENT & INVOICING

SHIPPING & DELIVERY

COMPLAINT

CUSTOMER ACCOUNT

THE COMPANY

PRODUCTS

Inquiry

Drop the file here or click to upload,
if you have a file to attach.

(The attachment maximum size is 20MB.)
Artwork Guide

How to make an artwork?

Do you have any difficulty to create an artwork by using your own design?

Aprinting.com guides you.

Terms & Conditions

Terms of Agreement

Last updated: Jan 01, 2019

Please read these terms & conditions carefully. When you access, browse and/or use this web-site (including the ordering of products through this website) you are agreeing to be bound by all of the terms & conditions stated below and all applicable laws.

If you do not agree to bound by this web-site's terms & conditions and applicable law, or if you do not have the authority to agree to or accept these terms and conditions, you may not use this website.

NOTE: As more fully explained below, Print Robo reserves the right to change, modify or amend these terms and conditions without prior notice. Your continued use of this site is and shall be deemed to be your agreement to be bound by any such modifications, alterations or updates.

1. Related Policies and Terms

There are certain additional policies, terms and conditions that apply to the use of specific portions of this web site, and to the purchase of products from PrintRobo.com ("Print Robo"). These additional policies, terms and conditions are included as and shall be deemed to be part of these terms and conditions (collectively all such terms and conditions are referred to as the "site terms"). Please refer to and review all additional specific terms and conditions, including the following:

2. Shpping Policy and Guidelines

We reserve the right to update and revise these Shipping Policy and Guidelines without prior notice to reflect changes in our policies, services and/or in response to our customers' feedback. When we do make changes to this Policy we will revise the "last updated" date at the top of this Policy. Please make sure that you review it frequently as anytime you place an order with PrintRobo.com the current Shipping Policy and Guidelines will apply.

PrintRobo.com ("Print Robo") shipping charges are based on the rates charged by DHL or Fedex as they may vary from time to time.

Unfortunately, we cannot use a customer's personal account with DHL, Fedex and any other carrier.

The estimated delivery time for any given shipment will vary according to the method of shipping you choose and/or by your location. Please note that although we make an effort to meet the estimated delivery times, because we use a third party shipping service we are not able to guaranty a specific delivery date or time. If you have time sensitive materials, please make sure you allow sufficient time to receive your order.

When you place an order, you will be provided with the PrintRobo.com production site where your order will be processed. We have company owned production sites located across the Canada, U.S., South Korea and your job will generally be allocated to provide the most efficient shipping based on your chosen delivery location. Certain product offerings, however, require production at a specific production site and the shipping time and charges will be calculated based on that location.

If you have dated or time sensitive material please plan accordingly; leave plenty of time to receive your order. We strongly suggest that in such circumstances you do not rely on DHL or Fedex delivery.

PrintRobo.com will ship to a destination outside of the Canada and U.S.; however, it may be necessary to separately estimate the shipping method and costs. You may be able to enter the destination in order to receive an estimate of the shipping costs, but you should contact PrintRobo.com (or DHL or Fedex) to receive an estimate of the shipping time involved. All pricing for international shipments is in U.S. dollars. Our pricing includes product and shipping costs only; customs duties and other costs incurred as a result of international shipping are in addition to our costs and you are separately responsible for these costs. We reserve the right to refuse to ship to certain international locations.

We reserve the right to change the site initially allocated to the production of your order. (For example, equipment failure, natural disaster or order volumes may impact our production capacity requirements necessitating a change in site). Should this happen, you may be informed by email and it may impact your estimated shipping time, etc.

Our shipping process cannot generally accommodate the aggregation of multiple print orders for shipping purposes; each discrete product ordered will be shipped separately, will require a separate shipping charge, will have its own estimated shipping time, and may arrive on a different date to other products you have ordered. If you are ordering multiple products, it is possible that these may also require different production sites and the estimated shipping time may vary for each separate product. If you are ordering a specially priced package of products, there will be only one shipping charge incurred, however, the individual products may be shipped separately and arrive at different times. If the receipt of multiple products is time sensitive please plan accordingly as we cannot guaranty that multiple product orders will be received on the same delivery date.

3. Limited Group Shipping

For certain limited product lines we are able to consolidate multiple orders for group shipping. The Product Builder page will indicate if group shipping is available on your product order.

  1. The following rules apply to group shipping orders:
    1. Orders must all be placed at the same time;
    2. Maximum run size per order (see specific product for details);
    3. Group shipping must be designated at time of order;
    4. All orders must be same product type;
    5. All orders must have same turnaround time
    6. (NOTE: Same day turnaround is not available on group shipping);
    7. Each order must be for the same quantity (e.g., 1,000 business cards);
    8. Order must go to same address;
    9. Order must have same contact person.
  2. Choosing group shipping may add at least one day to your chosen turnaround time. Please factor this into you order time.
  3. If one or more jobs in the group of orders designated for group shipping is delayed, for any reason, all jobs within the same group will be held and delayed until all jobs are complete. We recommend that you do not choose group shipping for any job that has a time sensitive deadline.
  4. The due date for all jobs designated for group shipping will be determined by the time of the final approval of the last approved job within the group. If an order for six jobs is placed on a Monday and they are designated for group shipping, but one or more of the jobs are not approved until Wednesday, then the turnaround time and due date will be calculated as if all jobs were approved on Wednesday.
  5. Once a group of orders has been designated for group shipping we cannot release any part of the order from the group for an alternative mode of shipping (earlier or later).

We recommend that you do not choose group shipping for any job that has a time sensitive deadline.

Orders that exceed size or weight limitations for the selected delivery level may be divided into multiple boxes. Your order conformation and/or product tracking information will reflect the number boxes you can expect for your order. If your order is divided into multiple boxes, each box will incur a separate shipping charge and we cannot guaranty that all of the boxes will be received on the same day.

Because DHL or Fedex does not ship to a Post Office box, it is your responsibility to verify that an actual street address has been entered, and that it is the correct and accurate address (including zip code or postal code) for your delivery. We strongly recommend that you include a telephone contact number in your shipping information. We are not responsible for any delays, losses or increased delivery charges caused by mistaken or incorrect delivery addresses.

Please verify that your payment information has been correctly entered. Shipments may be delayed because of improper credit card information and we are not responsible for any delay or loss associated with this.

Holidays may affect and delay your shipping times. Please take holidays into account when estimating your package delivery time.

If a package is not delivered due to a customer refusal (which would include a failure to pick up the product from DHL or Fedex, if applicable) or an error made by the customer, e.g., not submitting the proper shipping address, it may cause the package to be reshipped (with the corrected address if applicable), and you will be charged an additional shipping fee for this reshipment. You may also incur additional fees as a result of the inability of DHL or Fedex to deliver the order, as well as return fees. Even if you decline to have a product reshipped, you will continue to be responsible for the product cost, original shipping and any additional fees incurred as a result of the product being returned, and you consent to these fees being charged against the credit card used for the transaction.

If, after placing an order, you wish to change the shipping address you may do so up until the time the order is out for delivery. Each time that you request that we intercept and transport an order to a new shipping address (i.e., other than the one currently chosen) you will incur an administrative fee of at least eleven dollars ($15.00) as well as any increases in the shipping fees and other charges DHL or Fedex may impose. You consent to these fees and charges being charged against the credit card used for the transaction.

We will make every effort to adhere to the estimated shipping schedule and delivery date for your order. However, equipment failures, technical problems, shipping delays and other problems beyond our control may delay the printing and delivery process. Under such circumstances rush charges may be waived or refunded as applicable, however, such delays are not grounds for cancellation of an order. By placing an order with PrintRobo.com you are agreeing that we are not responsible or liable for, and no refund, cancellation or credit will be due as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, any other circumstances that are beyond our direct control.

Please take note that if you choose a residential address as your delivery address DHL or Fedex will typically not require a signature at the time of delivery and the package may be left at the address. If you require a delivery signature, please contact Customer Service.

4. Returns / Refund / Reprint Policy

We reserve the right to update and revise this Returns/Refund/Reprint Policy without prior notice to reflect changes in our policies, services and/or in response to our customers' feedback. When we do make changes to this Policy we will revise the "last updated" date at the top of this Policy. Please make sure that you review it frequently as any time you place an order with PrintRobo.com the current Returns/Refund/Reprint Policy will apply.

We guarantee that our printed products will not be defective in accordance with industry standards. You may contact our Customer Service Department and PrintRobo.com representative will be pleased to help address any general issues you may have with your print job.

If you believe your print job is defective or has not otherwise met your requirements please contact PrintRobo.com, IN WRITING via the email, within six (6) business days of receiving your order. If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. Once you have contacted us, we will then have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within five (5) business days, we will be under no obligation to provide a refund or reprint. If we determined that a product is in fact defective or has not otherwise met our obligations, one of the following two resolutions will be offered:

  1. We will reprint the print job with priority.
  2. We will refund the original order price.

We reserve the right to request samples of any allegedly defective merchandise prior to either of the above resolutions being agreed to.

A Customer Service representative will generally contact you within 24-48 hours of us making the determination that a reprint or refund is appropriate in order to confirm the approved solution. If you do not make contact with our representative within five (5) business days of their first attempt to contact you with the approved solution we will assume that the issue has been otherwise resolved and no reprint or refund will be given. Once the approved solution is agreed then, unless we agree otherwise, you must return the entire original print order to us, at the address provided by our Customer Service representative, within 15 calendar days after the date the solution is approved. If you do not return it within this time frame you agree that the original order will be charged against your credit card on file with PrintRobo.com.

A refund or reprint will only be possible after an approved solution has been authorized and, unless we agree otherwise, provided that the entire original print order has been returned to and received by us.

When applicable, a refund will be issued within 10 business days of our receipt of the original product order.

The forgoing is PrintRobo.com’s sole responsibility with respect to a defective order. To the maximum extent permitted by law, PrintRobo.com is not responsible for any indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if PrintRobo.com has been advised of the possibility of such damages), resulting from the order.

The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:

  • An order that is refused at time of delivery or undeliverable orders.
  • (We will reship the product at the customer's expense if requested).
  • The product is lost, delayed or returned to PrintRobo.com due to an error made by the customer in submitting the proper shipping address. (For product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).
  • Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
  • Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.
  • Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
  • Product that has experienced a color shift during the conversion to CMYK format, for example as a result of having been submitted by the customer in RGB or PMS Pantone colors.
  • Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, bleeds, grammar, damaged fonts, punctuation, wrong cuts, incorrect or missing folds, die lines, crop marks, transparency, overprint, and finished product size. PrintRobo.com does not any changes on customer files.
  • Product that experiences print or images that are fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 300 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
  • Products that do not exactly match color or ink density. PrintRobo.com does not color match or match customer specified ink density.
  • An inability to print or write on the product, unless the product description states otherwise. A typical UV coated product cannot be printed or written upon. Matte finished products may or may not accept printing or writing. We recommend that you order a sample from us and test it using the printer you will use before placing a final order. PrintRobo.com is not responsible for an inability to print or write on a Product, unless the product specifically states that it is suitable for this purpose.
  • Orders that are duplicated as a result of customer error.
  • Orders that are canceled after the order has entered into production (or any process thereafter).
  • Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer’s responsibility to allow sufficient time when placing an order for time sensitive materials.
  • A customer’s violation of any of the terms and conditions governing the use of PrintRobo.com's website and/or ordering of product.
  • Viruses, worms, trojan horses and other forms of harmful or malicious code that are not detected or removed using PrintRobo.com’s standard virus/malicious code detection procedures.
  • Loss, corruption of, or damage to your personal information, Customer Content, order history or related information that is stored by PrintRobo.com.
  • Our failure to notify you of any delay, loss or damage in connection with your printed products or shipment or any inaccuracy in such notice.
  • The release of an order by the shipper without obtaining a signature.

Please note that PrintRobo.com’s provision of advice, assistance or guidance either on this Website or via our Customer Service representatives does not constitute an acceptance of responsibility or liability for any problems that may arise in connection with any print order or services provided.

5. Modification of Site Terms

PrintRobo.com reserves the right to modify, change and/or amend the Site Terms (these Terms and Conditions and/or one, more or all of the additional terms and policies reference above) from time to time. The right to modify, change and/or amend the Site Terms is exclusive to and within the sole and exclusive discretion of PrintRobo.com.

If the Site Terms are changed, modified and/or amended, PrintRobo.com will post the new terms on this Website and the "last updated" date relevant to the terms and conditions containing the change will be changed. Any changes, modifications and/or amendments will be effective upon the posting of the revised terms to this Website. By agreeing to these Site Terms you are also agreeing that the posting of any such changes constitutes notice to you of the changes, modifications and/or additions and you acknowledge that it is your responsibility to review these Site Terms (and each of the components thereof) each time you visit or use this Website.

If you do not agree with any change, modification or amendment PrintRobo.com may make to the Site Terms you may withdraw your consent to and agreement to be bound to them by notifying PrintRobo.com in writing immediately. If you withdraw your consent, however, you must immediately discontinue your use of your account and this Website. Your account will be deactivated and you and will no longer be eligible to use this Website or order further products or services from PrintRobo.com. If your account is deactivated, this will not affect your responsibility for payment of jobs already competed and/or in production.

PrintRobo.com may from time to time elect, in its sole discretion, to notify you of changes to its Site Terms and policies via additional means such as e-mail (in addition to posting the changes to this Website). The fact that on one or more occasions PrintRobo.com has elected to notify you via such additional means does constitute an agreement of any kind by PrintRobo.com that it will do so in the future; the posting of modifications, changes and/or amendments to this Website remains effective notice of such modifications, changes and/or amendments.

6. Electronic Communication

Your use of this Website constitutes your agreement and consent that PrintRobo.com may communicate with you electronically for all purposes. This includes all legal and notice requirements. Such electronic communications may take the form of postings to this Website and/or e-mails forwarded to the e-mail address you provide when you register with PrintRobo.com. Your may withdraw your consent to receive electronic communication at any time, but if you withdraw your consent it will only be effective prospectively (not for jobs already ordered or in production). Your account will be deactivated and you will no longer be eligible to use this Website to order further products or services from PrintRobo.com. If your account is deactivated, you will remain responsible for payment of print jobs already competed or in production.

This electronic document, together with any other electronic documents, policies and guidelines incorporated herein, as well as any e-mail communication with you, will be deemed for all purposes to be a "writing" or "in writing," and shall comply with all statutory, contractual, and other legal requirements for a writing. All such electronic documents shall be legally enforceable as a signed writing as against the parties subject to the electronic documents. They shall be deemed an "original" when printed from electronic records that have been established and maintained in the ordinary course of business. Electronic documents that are established and maintained in the ordinary course of business shall be admissible in judicial, arbitration, mediation or administrative proceedings to the same extent as other records in written form that are similarly established and maintained in the ordinary course of business.

7. Site Use

You are being provided with a limited license to use this Website and Site Content solely for the purpose of assessing the product and service offerings on the Website, and placing orders for the products and services offered by PrintRobo.com ,via this Website. You are not conveyed any right or license by implication, estoppel, or otherwise in or under a patent, trademark, copyright, or proprietary right of PrintRobo.com or any third party. You may not use any meta-tags or other "hidden text" utilizing PrintRobo.com's name or trademarks without PrintRobo.com's express written consent. Unless you receive PrintRobo.com's express written consent, you may not:

  • resell or make any other commercial use of this Website (or any portion thereof), or the Site Content;
  • modify, adapt, translate, reverse engineer, decompile, disassemble or convert into a readable format, any part of this Website or its underlying HTML or other code (except as it may be interpreted and displayed by web browser for purposes of using the Website).
  • copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any Site Content (including any PrintRobo.com trademarks) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise;
  • make a derivative use of the Website and/or any Site Content; or
  • utilize data mining, gathering or extraction methods such as bots, spiders, or other automated tools (whether directly or indirectly) to collect information from the Website or any user of the Website.

You agree to abide by these Site Terms and not to use the products and services offered by PrintRobo.com for any improper, illegal, unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of improper solicitation.

PrintRobo.com may terminate this license and your use of or access to this Website if you make or permit any unauthorized use of this Website or the information, Site Content, services, products and materials contained in or offered through this Website. Such actions by you may also violate applicable law including, without limitation, copyright laws, trademark laws (including trade dress), and communications regulations and statutes. We reserve the right to have all violators prosecuted to the fullest extent of the law.

8. Registration

In order to take advantage of the full functionality of this Website and to order products and services it will be necessary for you to register and establish a membership account with PrintRobo.com. In the event that updated, new, additional and/or enhanced features are added to this Website, previously registered users will not generally be required to re-register, however, you may be required to re-acknowledge these Terms and use and/or other terms and use that may accompany these new features, updates and/or enhancements.

When you register, you agree to provide accurate and current information about yourself (and your company) as requested during the registration process. You also agree to update and maintain your account information so that it remains accurate and current.

As part of the registration process, you will be required to create a User ID and choose a password. It is your responsibility to choose an appropriate password and to keep it confidential. You are responsible for all activities that occur under your User ID and password. If you believe your User ID/password has been compromised in any way you should immediately change it by logging on to your account and then following the instructions for changing your password. You agree that you will immediately notify PrintRobo.com in the event you become aware of any unauthorized use of your user ID and password.

9. Customer Provided Content

For certain product and service offerings you may elect to electronically upload or otherwise submit data, text, photographs, graphics, messages or other materials (collectively, "Customer Content") to PrintRobo.com for inclusion in print products. You understand and agree that you (and any other person from whom it may have originated) are solely responsible for all Customer Content. When you upload, or otherwise provide Customer Content to PrintRobo.com you warrant and confirm that you either own the copyright to or have permission to copy any documents, text, graphics, photographs, etc., that you submit for inclusion in the print process, and you agree to defend, indemnify and hold PrintRobo.com and its officers, directors, employees, shareholders agent and affiliates, harmless from any suit, demand, or claim arising out of any breach of this warranty and agree to pay any judgment or reasonable settlement offer resulting from any such suit, demand or claim, and to pay any attorney's fees incurred by PrintRobo.com in defending against such suit, demand or claim.

PrintRobo.com does not maintain Customer Content indefinitely. Customer Content uploaded to the Website with an associated order will be kept on file for a period of up to fifteen (15) days. At the end of that time it may be deleted and irretrievable. Please note that Customer Content uploaded to PrintRobo.com cannot be used to re-order an additional print job; it is only maintained for reprint purposes.

You agree that you will not send, upload, post or otherwise transmit to PrintRobo.com any Customer Content that contains material that: (i) is unlawful, threatening, abusive, defamatory, and/or obscene; (ii) which invades another person's privacy; (iii) which would further the commission or concealment of a crime; (iv) advocates or urges treason, insurrection, sedition or forcible resistance to any law of the United States and Canada; (v) is not lawfully yours to transmit; (vi) is the subject of, or which infringes upon, any patent, trademark, trade name, trade secret, copyright, right of publicity, moral right or other intellectual property right of another person or entity; (vii) contains software viruses, trojans, malware, or other harmful or malicious computer code, or that in any other way would way interfere with or disrupt the services and/or production of PrintRobo.com and/or or any servers or networks connected to or used in connection with the delivery of such service and production.

You acknowledge that PrintRobo.com does not pre-screen Customer Content, but that PrintRobo.com reserves the right to do so at any time and that PrintRobo.com and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Customer Content and/or to refuse to fulfill a print job or order that violates these Site Terms or that may otherwise be objectionable. You further acknowledge and agree that PrintRobo.com may preserve Customer Content and may also disclose Customer Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Site Terms; (c) respond to claims that the Customer Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of PrintRobo.com, its employees, users and the public in general.

10. Uploaded Content Requirements

We strongly recommend that content uploaded to PrintRobo.com for print fulfillment is:

  • At a minimum of 300 DPI at 1:1 ratio (or 100%). Content that does not meet this standard may experience print or images that are fuzzy, pixilated or otherwise distorted for which PrintRobo.com does not accept any responsibility. We reserve the right to reject content that does not meet this standard, but we do not assume any obligation to verify that the content meets this criterion.
  • Designed in CMYK and uploaded to PrintRobo.com in CMYK with no embedded color profile. (You may upload in RGB or some other standard if you choose, however, the color will be converted and PrintRobo.com is not responsible for any inaccuracy or color shift that occurs as a result of the conversion).
  • Regardless of the upload of Customer Content to this Website, and/or the inclusion of Customer Content into any product or service offered through this Website, PrintRobo.com, retains all of its rights in and to all Site Content on this Website, whether created by, for or on behalf of PrintRobo.com.

11. Color Quality

PrintRobo.com guarantees that its prints will meet CMYK industry standards. We cannot guarantee "match-print" color fidelity and cannot prevent slight color shift throughout an order. Because we cannot control the color reproduction of a customer's computer monitor, we cannot guarantee that the actual print color will precisely match any preview as it appears your monitor. PrintRobo.com is not responsible for any color shift in converted photographs (RGB images) with black, near black, or gray tones. Color shifts from a perceived black or gray must be addressed prior to file submission. Proofs do not guarantee black, near black or gray final output. Please note that the application of UV coating may have an effect upon or change the appearance of printed colors. PrintRobo.com is not liable for the final color appearance of a UV coated product.

12. Production Turnaround Time

PrintRobo.com's standard turnaround is dependent on the product ordered; if you do not specify otherwise you will be charged for standard turnaround for the relevant product.

Turnaround times do not include shipping time. The estimated date you will receive your order is a combination of the selected turnaround time and shipping time. Once your order is placed your turnaround time generally cannot be changed and billing charges will not be reversed.

13. Order Approval / Proofing

PrintRobo.com has and assumes no obligation to proof or otherwise review the content or layout of your order. Even if an PrintRobo.com customer service representative has inquired as to the attributes of one of your prior orders, you are not entitled nor should you assume that PrintRobo.com will review any other order you place. Orders are printed in their "as submitted" form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process. PrintRobo.com DOES NOT make any changes on customer files. Once you submit an order to the print process you are agreeing that you are fully satisfied with the document layout and content and you accept responsibility for any errors therein. PrintRobo.com will assume that you have verified the spelling, grammar, content and layout, etc. are all correct and it will not accept any liability for errors such as misspelling, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, bleeding, erroneous cut or fold lines, die lines or crop marks, sizing, etc.

PrintRobo.com does not provide proofs of any order unless the customer requests it as part of the order process and it is an option available for the product. If you request a proof then it is your responsibility to verify the proof against the original (and to correct any spelling or grammatical errors, etc).

If a proof is requested, then your job will not be processed or deemed production ready until you have approved the proof in writing. Please be aware that this may impact the job turnaround time.

14. Payment

All prices and dollar amounts on this Website are in United States dollars. PrintRobo.com presently accepts the following credit cards: VISA, MasterCard, American Express. We reserve the right to stop accepting credit cards from one or more issuers.

In order for you to register with and order products and services from PrintRobo.com it is necessary for you to provide and keep on file a valid, authentic and current credit card, which you are authorized to use. By submitting a credit card number to PrintRobo.com you are representing and warranting that the credit card information you provide is valid, authentic, current, and one that you are authorized to use it. You agree that in the event the credit card information you have provided becomes invalid, out of date or that you are no longer authorized to use the card, you will immediately provide another credit card number that is valid, authentic and current, and which you are authorized to use. Some electronic transactions may require extended processing in addition to credit card authorization. You will be notified by an PrintRobo.com customer service representative if extended processing is required to complete your transaction request through our Website. This may affect to your estimated delivery date.

Unless PrintRobo.com agrees otherwise, all product and service orders must be paid for at the time of the order and accompanied by an authorization to charge a credit card on file with PrintRobo.com or to charge a valid, authentic and current credit card, which you are authorized to use, that you provide at the time of the order. (If new credit card information is provided at the time of the order it will be added to the credit card information kept on file; PrintRobo.com will not assume that previously provided credit card information is not valid). If a charge against a credit card you provide is not authorized or accepted, or is subsequently refused or rejected, we reserve the right to cancel your order without notice or liability.

In the event that PrintRobo.com and you have agreed upon an alternative method of payment and the payment is not received within 5 business days of the date on which payment was due you hereby irrevocably agree that PrintRobo.com may charge one or more of the credit card(s) you have on file for the full amount of your outstanding account balance.

15. Order Cancellation

A print order can be canceled at any time prior to it entering into production. If you cancel an order prior to it entering into production an PrintRobo.com Customer Service representative will inform you of any cancellation charges incurred. (Please allow at least 10 business days for any refunded monies to be credited to your account). A print order cannot be canceled and no refund will be given once it has entered into production or any process thereafter. No refunds are issued for Logo and Graphic design services. All cancellations must be completed VIA email.

16. Intellectual Property

Copyright Ownership. This Website, the Website layout and design, and all Website page themes and skins are the property of PrintRobo.com and are protected by U.S. and international copyright laws. All content of the Website, including without limitation, HTML text, graphics, other files, code, software layout, designs, forms, templates, artwork, photographs, images, document layouts, text, fonts, music, software tools, and other information, either alone and/or as compilation thereof (collectively, the ‘Site Content"), constitutes the copyrighted property of PrintRobo.com or of those parties from whom PrintRobo.com has licensed such property, and is protected by United States, international and other laws. PrintRobo.com reserves all rights in and to this Website and the Site Content worldwide. Your use of this Website and/or any Site Content does not convey to you or any other person an interest of any kind to the Site Content. PrintRobo.com reserves the right to add to, delete from, or modify any part of the Site Content at any time without prior notice.

Trademarks. "Print Robo", "Print Robo SAN FRANCISCO" "PrintRobo.com," "The most reliable trade printer," and their respective designs and/or logos, are either trademarks or registered trademarks of PrintRobo.com and may not be copied, imitated or used, in whole or in part, without the prior written permission of PrintRobo.com. In addition, all page headers, custom graphics, button icons, and scripts are trademarks and/or trade dress of PrintRobo.com, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of PrintRobo.com. All other trademarks, registered trademarks, product names and company names or logos mentioned on the Website are the property of their respective owners.

Restrictions on Use. Except as expressly stated in the Site Terms, none of the materials and Intellectual Property described herein may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of PrintRobo.com, or the respective intellectual property owner. Any use of Site Content -- including any commercial use, reproduction for purposes other than as permitted under these Site Terms, modification, distribution, republication, display, or performance -- without the prior written permission of PrintRobo.com is strictly prohibited.

17. Disclaimer of warranty / Limitation of liability

This website and the information, site content, services, products and materials contained in or offered through this website, are provided on an "as is" basis without warranties of any kind, either express or implied. To the maximum extent permitted by law, PrintRobo.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer viruses, and implied warranties arising from course of dealing or course of performance, with respect to this website and the information, site content, services, products and materials contained in or offered through this website. PrintRobo.com does not represent or warrant that the information, site content, services, products and materials contained in or offered through this website are accurate, complete, reliable, current, or error-free, that the services and products offered will meet the user's requirements, or that the services and products will be provided in a timely, uninterrupted or secure manner. PrintRobo.com is not responsible for typographical errors or omissions relating to pricing, text or photography. PrintRobo.com does not represent or warrant that this website or its server(s) are free of viruses, trojans, malware, or other harmful or malicious components, even if PrintRobo.com or it's authorized representatives have been advised of such possibility. You expressly agree that use of this site, including all content, data or software distributed by, downloaded or accessed from or through this site is at your sole risk.

In no event shall PrintRobo.com, or its shareholders, directors, officers, employees, agents, affiliates or subsidiaries, be liable (jointly or severally) to any person or entity for any special, incidental, indirect, consequential, punitive or other indirect damages of any kind or nature ,under any legal theory, including damages resulting from loss of use, loss of profits and/or loss of data, whether in an action in contract, tort (including but not limited to negligence), or otherwise, and whether or not PrintRobo.com has been advised of possibility of such damages, arising out of or in connection with: (1) The use or performance of this website; (2) Errors or faults in the information, site content, services, products or materials contained in or offered through this website; (3) The use of information, site content, services, products or materials provided through this website; (4) The inability to use this website, any part of this website, or any function offered by the website; (5) A failure to provide products or services ordered from PrintRobo.com (or any affiliate thereof) for any reason including any lost, corrupted or damaged customer data, non-delivery, mis-delivery, late delivery, or lost or damaged shipments; (6) Mistake, omission, delay, or interruption of service; and/or (7) Contamination by virus, trojan, or malware of any kind.

Some jurisdictions do not allow limitations on implied warranties, or the exclusion or limitation of incidental or consequential damages. If these laws apply, some or all of the above disclaimers, exclusions, or limitations, may not apply to you, and you may have rights additional to those contained herein.

PrintRobo.com, together with its shareholders, directors, officers, employees, agents, affiliates or subsidiaries, shall not be responsible for any direct damages, and shall not provide any credit, refund or adjustment of any kind or nature that is in excess of the amount actually paid to PrintRobo.com (After accounting for and deducting, as applicable, special offers, discounts, rewards points, etc.) For the printed product (and shipping costs if applicable) at issue.

Under no circumstances will PrintRobo.com be liable to you in any way for any site content you may be exposed to that you may find offensive, indecent or objectionable.

Software. Any software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively "Software"), that may be made available on or through this Website is licensed to you by PrintRobo.com on a non-exclusive and limited basis solely for the purpose of creating and ordering print products or services from PrintRobo.com. PrintRobo.com does and shall retain full and complete title and all intellectual property rights to such Software. You shall not copy, distribute, sell, modify, decompile, reverse engineer, disassemble or create derivative works from any such Software.

18. Indemnification

You agree that you shall indemnify and defend and hold PrintRobo.com and its officers, directors, employees, shareholders, agents, affiliates, subsidiaries, suppliers and representatives, harmless from and against any and all claims, damages, losses, costs, and expenses (including but not limited to attorneys' fees) that, directly or indirectly, arise out of or are related to: (i) your breach of any provision of the Site Terms; (ii) any suit, claim, or demand arising from or relating to an allegation that any Customer Content provided by You, or any other text, photograph, image, graphic or other material you incorporated into products or services ordered from this PrintRobo.com, that was not part of the standard Site Contents, infringes up the rights of a third party (iii) and/or (c) any of your activities conducted in connection with this Website, your use thereof, and/or the products and services ordered through this Website.

19. Security and Privacy

To order products from PrintRobo.com it will be necessary for you to provide certain personal data or other information to this Website via the Internet and we are committed to taking all reasonable steps to safeguard your personal data or other information. We use secure servers and encryption software and various other precautions, but no system is infallible. Such information could potentially be subject to interception or alteration by third parties and it is not possible for PrintRobo.com to guarantee absolute confidentiality or security. The information PrintRobo.com collects and how it that information is the subject to PrintRobo.com's Privacy Statement.

20. Termination

PrintRobo.com may suspend or terminate your account and or your right to utilize the services made available through this Website in the event that it determines or has reasonable grounds to suspect that you are in violation of the Site Terms.

Notwithstanding any of these Site Terms that may suggest otherwise, PrintRobo.com reserves the right, without notice and in its sole discretion, to terminate your right to use this Website for any reason or no reason at all, and to block or prevent future access to and use of this Website by you. In the event your right to use this website is terminated, these Site Terms shall still apply.