FAQs
Inquiry
Artwork Guide
Frequently Asked Questions

TOP 10

Customer Service

Service & contact

How to contact us

Is your question not listed? Our dedicated customer service team and artwork specialists are ready to help!

Getting in touch is easy :

  1. Email us - service@printrobo.com
  2. Chat with us for an instant reply
  3. Call us at phone number +82 2 2285 5203
How do I calculate delivery times at PrintRobo.com?

Total delivery time results from receipt of payment, receipt of data, production time and shipment duration.

Please note the following:

  • Receipt of payment : The payment in advance required
  • Receipt of data : After the file is uploaded and proofed by us, the file receipt process is finished. Should your data not comply with our requirements, delays may result.
  • Production time : This depends on your selection.
  • Shipment duration : 3 ~ 5 business days (not including weekends and holidays) for your package to arrive.

Please note the following:

  • Receipt of payment : The payment in advance required
  • Receipt of data : After the file is uploaded and proofed by us, the file receipt process is finished. Should your data not comply with our requirements, delays may result.
  • Production time : This depends on your selection.
  • Shipment duration : 3 ~ 5 business days (not including weekends and holidays) for your package to arrive.
How to place an order
Product Selection
Configure product
Instant product pricing
Display of estimated delivery date
Send Print-Ready File
Transfer print-ready files by clicking on "Upload"
Or forward uploaded URL
An online preflight process follows
Prepare the Order
Check product selectio in the shopping cart
Use voucher (if applicable)
Payment and Shipping method
Choose payment option
Select shipping option
Place Order
You promptly receive an order confirmation by e-mail
Production and Shipping
Start of production after receipt of payment and print-ready files
Shipping of the merchandise
Where can I see the status of my order?
  1. Sign in to your account
  2. Go to "Order List"

ORDERING

Where can I see the status of my order?
  1. Sign in to your account
  2. Go to "Order List"
Where can I see the status of my order?
  1. Sign in to your account
  2. Go to "Order List"

PRINT FILES

What do I prepare my design file?

To ensure that your design meets the required specifications, it is recommended that you download our product template Files.

  • File types : Accepted file types include PSD, PDF, AI(version 10 or newer), INDD
  • Resolution : Files should be high resolution at 200 dpi
Where are the file specifications for all products?

The file specifications for all products, refer to our products specs. Please design your artboard to the specified resoultion and guidelines.

  • Safe Zone :
  • Full Bleed :

PAYMENT & INVOICING

SHIPPING & DELIVERY

COMPLAINT

CUSTOMER ACCOUNT

THE COMPANY

PRODUCTS

Inquiry

Drop the file here or click to upload,
if you have a file to attach.

(The attachment maximum size is 20MB.)
Artwork Guide

How to make an artwork?

Do you have any difficulty to create an artwork by using your own design?

Aprinting.com guides you.

Print Robo

We are an international company

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Founded in 2013, Print Robo is a branding, Information technology and print company made up of passionate people who love finding thoughtful and timeless solutions to our clients's problems. We offers the best online printing services for custom business cards, photo cards, postcards, stickers, gifts, other printed materials and print related APIs. Print Robo provides you with a great mix of quality, variety, and afforable pricing. Our diverse range of clients include Fuji Xerox, Kinkos, HP, BMW, AUDI, SAMSUNG, ABCmart and Nike and we would love to work with you too.

Almost all orders are shipped from our warehouse in Seoul, South Korea. We deliver your customized printed products straight to you, when you need it. We ships everything in professional packaging via DHL or Fedex Express - ensuring that your printed products arrive in great shape. All IT related solutions that save your time and money are API-based and served using Amazon Web Services.

Print Robo
Sample Pack

See and feel the quality of our most popular products, stocks, and finishes for yourself.

Order a Sample Pack