FAQs
Inquiry
Artwork Guide
Frequently Asked Questions

TOP 10

Customer Service

Service & contact

How to contact us

Is your question not listed? Our dedicated customer service team and artwork specialists are ready to help!

Getting in touch is easy :

  1. Email us - service@printrobo.com
  2. Chat with us for an instant reply
  3. Call us at phone number +82 2 2285 5203
How do I calculate delivery times at PrintRobo.com?

Total delivery time results from receipt of payment, receipt of data, production time and shipment duration.

Please note the following:

  • Receipt of payment : The payment in advance required
  • Receipt of data : After the file is uploaded and proofed by us, the file receipt process is finished. Should your data not comply with our requirements, delays may result.
  • Production time : This depends on your selection.
  • Shipment duration : 3 ~ 5 business days (not including weekends and holidays) for your package to arrive.

Please note the following:

  • Receipt of payment : The payment in advance required
  • Receipt of data : After the file is uploaded and proofed by us, the file receipt process is finished. Should your data not comply with our requirements, delays may result.
  • Production time : This depends on your selection.
  • Shipment duration : 3 ~ 5 business days (not including weekends and holidays) for your package to arrive.
How to place an order
Product Selection
Configure product
Instant product pricing
Display of estimated delivery date
Send Print-Ready File
Transfer print-ready files by clicking on "Upload"
Or forward uploaded URL
An online preflight process follows
Prepare the Order
Check product selectio in the shopping cart
Use voucher (if applicable)
Payment and Shipping method
Choose payment option
Select shipping option
Place Order
You promptly receive an order confirmation by e-mail
Production and Shipping
Start of production after receipt of payment and print-ready files
Shipping of the merchandise
Where can I see the status of my order?
  1. Sign in to your account
  2. Go to "Order List"

ORDERING

Where can I see the status of my order?
  1. Sign in to your account
  2. Go to "Order List"
Where can I see the status of my order?
  1. Sign in to your account
  2. Go to "Order List"

PRINT FILES

What do I prepare my design file?

To ensure that your design meets the required specifications, it is recommended that you download our product template Files.

  • File types : Accepted file types include PSD, PDF, AI(version 10 or newer), INDD
  • Resolution : Files should be high resolution at 200 dpi
Where are the file specifications for all products?

The file specifications for all products, refer to our products specs. Please design your artboard to the specified resoultion and guidelines.

  • Safe Zone :
  • Full Bleed :

PAYMENT & INVOICING

SHIPPING & DELIVERY

COMPLAINT

CUSTOMER ACCOUNT

THE COMPANY

PRODUCTS

Inquiry

Drop the file here or click to upload,
if you have a file to attach.

(The attachment maximum size is 20MB.)
Artwork Guide

How to make an artwork?

Do you have any difficulty to create an artwork by using your own design?

Aprinting.com guides you.

Design Guide

Artwork Dimensions

The working size is the size including the bleed which is different for each product. The work size is the same as the virtual artboard size. By downloading a printable template from the "Ordering Page > Template" for each product, you can check the exact size of each product.

Bleed Setup

If there is a background image, it is not easy to print perfectly to the end of the paper due to the nature of the printing process. Therefore, the background image is printed larger than the actual cut area, and cut to the correct size. Bleed is a term that is printed in a larger jargon than the actual cut. Bleed size varies by country, by print shop, and by product, depending on production facilities. In the case of overseas, it is usually 2 ~ 5mm. In case of ordinary business card, it is 1mm in every direction. For other product bleed sizes, please check each product page.

Bleed Setup

Order Set(s)/Array

The number of orders means the quantity of different design artwork for the same specification (size, material, quantity, etc.). For example, the material is Bananubo, the print is full-color double-sided, the quantity is 200 sheets, and the number of orders is 10 if the number of people is 10. By using the number of orders, you can save the trouble of filling out the order form for each person. Also, when there are several cases, it is more convenient to arrange them in the same file as the infographic when filing.

Order Set(s)/Array

CMYK Color Mode

It is very important to check that the color setting of the document is "CMYK mode". In "RGB mode", this may cause unintended color printing or poor print quality due to the separation of the characters.

How to check the program-specific color settings is as follows:

Adobe Photoshop
CMYK Color Mode - Adobe Photoshop
Adobe Illustrator
To set the color mode for a new document
CMYK Color Mode - Adobe Illustrator - New Document
How to change the color mode of a working file
CMYK Color Mode - Adobe Illustrator - Change color mode

Resolution

Have you ever looked like a mosaic or blurred image when you saw a clear image on your computer or smartphone?

This is a natural phenomenon due to insufficient image resolution. Printable image resolution is typically optimized at about 300 pixels per inch. If you are creating a 4x6 inch postcard, you should first check whether the data is 1200x1800 pixels. The Magenta line image resolution for standard print quality is 240 pixels per inch.

Adobe Photoshop
Resolution

Design Size

Inappropriate (left): The image size must be equal to the job size. In this case, orders can not be accepted.

Appropriate (right): Bleed, trimmed, and safe areas are all perfectly placed.

Design Size

Safe Area

Inappropriate (left): Some objects are out of safe area. Some contents may be cut off at the time of cutting.

Appropriate (right): All objects are placed in the safe area.

Safe Area

Text Readability

Inappropriate (left): The text color overlaps the background color and is less readable.

Appropriate (right): The text is arranged in the right size and color.

Text Readability

Fonts and Paths

One of the most common causes of printing accidents is typefaces. Curves the font to prevent accidents. The font outline method is as follows.

Adobe Illustrator
How to fix: Choose Type > Create Outlines.
Shortcut: Ctrl + Shift + O (Mac: Command + Shift + O).
Fonts and Paths

Embed Images

Linked images should be included in the data in the following way.

Adobe Illustrator
  • Open panel: Click on Windows > Links in the top menu bar to activate the Links panel
  • How to fix it: Select image to embed > Click the [≡] icon in the upper right corner of the panel > click the Embed Image in the menu
Embed Images

Opacity

If you have a transparent effect on your artwork, you should flatten the object. Flattening separates artwork with transparent effects from vector-based regions and raster-based regions. Flattening is a necessary process for printing complex artwork, including mixed images, vector objects, fonts, spot colors, and overprinting. If flattening is not performed, the following results may occur.

  1. A white halo appears around the drop shadowed font.
  2. Printable PDF capacity grows unnecessarily. (A4 Flyer on front only capacity is over 350MB)
  3. The photographic image is printed in brighter than the original color.
  4. Gradation effects are not represented properly.
Adobe Illustrator
  • To save the PDF as flattening on Illustrator and In Design, select Acrobat 4.0 (PDF 1.3). Or, you can use the Object > Flatten Transparency function on illustrator menu as shown below.
Flatten Transparency

Gradient / Mesh / Blend Objects

Gradient, mesh, and blend effects appear on the monitor, so if you want smooth printing without banding, you need to take into account variables such as final printing equipment, gradient step coverage, illustration, or using Photoshop. Please use the Rasterize function as below for the effects basically and contact the customer center for details.

Adobe Illustrator
  • TIP. Use light colors or shorten dark blends. The banding phenomenon occurs frequently in very dark colors and white colors.
Rasterize

Locked objects

Locked objects must be unlocked as shown below. This is because there is a possibility that a locked object may not be copied from the design due to the locked object in the imposition(Positioning of printed matter on paper) printing process.

Adobe Illustrator
  • Quick fix: (Adobe Illustrator only) Object > Unlock All
  • Shortcut: Ctrl + Alt + 2 (Mac: Command + Option + 2)
Rasterize

Spot Colors

Most designers like to work with spot colors. However, in reality, spot color printing is not proceeding at most printing shops due to productivity problems. Data including RGB color, Fluorescent color, Pantone, DIC and other spot colors can not be accepted. Please convert spot color to CMYK process color as below.

Adobe Illustrator
cmyk Color

Overprinting

Overprint Fill and Overprint Stroke should not be checked as below to prevent printing accident caused by overprinting.

Adobe Illustrator
Overprinting

Rich Black

Each company has a color recipe to make a luxurious black color. However, if too much ink is blended, it may cause ink rupture after drying and ink smearing behind the business card.

Rich Black

Unnecessary Lines

Inappropriate (left): When you mark the border area in the cutting area, it is actually printed.

Appropriate (right): Do not put a border on the cutting area.

Unnecessary Lines

Unnecessary Final Cut Lines

Inappropriate (left): If you put unnecessary cutting line, you will not be able to place an order.

Appropriate (right): When you receive a print order, the cut line is not displayed separately.

Unnecessary Final Cut Lines

Foil Stamping

Foil Stamping is a process that attaches metallic film to paper and attaches it. There are gold foil (glossy, matte), silver foil (glossy, matte) and hologram foil.

Working method
  • [Based on Adobe Illustrator] When you add a foil process, please arrange the design artwork that will be added to the existing print design artwork below. As shown in the picture above, you can work with M100% color parts where gold leaf is applied.
Foil Stamping
CMYK printing area
Guide for file preperation of foil stamping area
Foil Stamping application area
Guide for file preperation of foil stamping area

Embossing

Embossing is a three-dimensional processing method that can project or concave certain areas of a point. Hand-felt extrusions are not easily forgotten and help improve brand awareness.

Working method
  • [Based on Adobe Illustrator] When adding pressure processing, please place the design artwork to be applied with additional pressure under the existing printing design artwork. As shown in the picture below, please work with M100% color for the part where the pressure is applied. If you want to produce convex, please mark it as engraved on the outside of the artwork.
Embossing
CMYK printing area
Guide for file preperation of embossing
Embossing application area
Guide for file preperation of embossing area

Raised Ink

Raised Ink is a processing method that sprinkles rosin powder (effervescent embossing powder) to the desired letter or mark immediately after printing and then melts it with heat and raises it lightly to give a three-dimensional appearance. You can leave a deep impression thanks to the hand-felt area like a squeeze.

Working method
  • [Based on Adobe Illustrator] When adding Raised Ink processing, please place the design artwork to be applied Raised Ink under the existing print design artwork. As shown in the picture below, you can work with M100% color for the area where Raised Ink is applied.
Raised Ink
CMYK printing area
Guide for file preperation of Raised Ink
Raised Ink application area
Guide for file preperation of Raised Ink area

Scoring

Scoring refers to a method of applying pressure to fold the prints for easy folding, or a method of applying pressure to prevent paper from breaking when folded on thick paper.

Working method
  • [Based on Adobe Illustrator] When adding scoring, mark the location where the oshi will be applied on the existing print design artwork.
Scoring
CMYK printing, Scoring location
Guide for file preperation of Scoring

Perforating

Perforating is a cutting method that cuts the paper into a dotted line with a real seam line so that you can easily and cleanly remove the paper. It is mainly used for tickets and coupons.

Working method
  • [Based on Adobe Illustrator] When adding Perforating, mark the position where the sewing machine will be applied on the existing print design artwork.
Perforating
CMYK printing, Perforating location
Guide for file preperation of Perforating

Hole Drilling

Hole Drilling is a hole in a piece of paper. When you need to make a binding on a spring binding or printed matter (trademark, label, etc.), punching the paper is called punching.

Working method
  • [Based on Adobe Illustrator] When adding a percussion, please place a design artwork to be applied to the percussion under the existing print design artwork. As shown in the picture below, you can work with M100% color.
Hole Drilling
CMYK printing area
Guide for file preperation of Hole Drilling
Hole Drilling application area
Guide for file preperation of Hole Drilling area

Rounded Corners

Rounded corners of a product's business cards, or rounded corners, to give shape to a particular print, are called rounded corners. It is a process that is used mainly when you want to give off a soft and firm image.

Working method
  • [Based on Adobe Illustrator] When adding Rounded Corners, you can display rounded corners size and edges to be applied under the existing print design artwork as shown below.
Rounded Corners
CMYK printing area
Guide for file preperation of Rounded Corners
Rounded Corners application area
Guide for file preperation of Rounded Corners area

Numbering

Numbering is a separate print job that serializes numbers that require serial numbers, such as tickets, lotteries, winners, securities or office slips.

Working method
  • [Based on Adobe Illustrator] Please leave the numbering part at the design time, and mark the part to be additionally numbered under the existing print design artwork separately. Numbering The printing area size is 26 mm x 8 mm (width x height) based on 6 digits.
Numbering
CMYK printing area
Guide for file preperation of Numbering
Numbering application area
Guide for file preperation of Numbering area

Die Cutting

Die Cutting will increase the cost of the wooden line as the shape of the cut line becomes complicated, and you should make the cut line by considering the material thickness when you package it with thick material. Wood can be stored, but it will not be recycled if it is corroded or overused after a while and the knife gets stuck.

Working method
  • [Based on Adobe Illustrator] When you add Die Cutting, please place the design artwork that will be applied to die cutting under the existing print design artwork. As shown in the figure below, you can work with M100% color parts where die cutting is applied.
Die Cutting
CMYK printing area
Guide for file preperation of Die Cutting
Die Cutting application area
Guide for file preperation of Die Cutting area