FAQs
Inquiry
Artwork Guide
Frequently Asked Questions

TOP 10

Customer Service

Service & contact

How to contact us

Is your question not listed? Our dedicated customer service team and artwork specialists are ready to help!

Getting in touch is easy :

  1. Email us - service@printrobo.com
  2. Chat with us for an instant reply
  3. Call us at phone number +82 2 2285 5203
How do I calculate delivery times at PrintRobo.com?

Total delivery time results from receipt of payment, receipt of data, production time and shipment duration.

Please note the following:

  • Receipt of payment : The payment in advance required
  • Receipt of data : After the file is uploaded and proofed by us, the file receipt process is finished. Should your data not comply with our requirements, delays may result.
  • Production time : This depends on your selection.
  • Shipment duration : 3 ~ 5 business days (not including weekends and holidays) for your package to arrive.

Please note the following:

  • Receipt of payment : The payment in advance required
  • Receipt of data : After the file is uploaded and proofed by us, the file receipt process is finished. Should your data not comply with our requirements, delays may result.
  • Production time : This depends on your selection.
  • Shipment duration : 3 ~ 5 business days (not including weekends and holidays) for your package to arrive.
How to place an order
Product Selection
Configure product
Instant product pricing
Display of estimated delivery date
Send Print-Ready File
Transfer print-ready files by clicking on "Upload"
Or forward uploaded URL
An online preflight process follows
Prepare the Order
Check product selectio in the shopping cart
Use voucher (if applicable)
Payment and Shipping method
Choose payment option
Select shipping option
Place Order
You promptly receive an order confirmation by e-mail
Production and Shipping
Start of production after receipt of payment and print-ready files
Shipping of the merchandise
Where can I see the status of my order?
  1. Sign in to your account
  2. Go to "Order List"

ORDERING

Where can I see the status of my order?
  1. Sign in to your account
  2. Go to "Order List"
Where can I see the status of my order?
  1. Sign in to your account
  2. Go to "Order List"

PRINT FILES

What do I prepare my design file?

To ensure that your design meets the required specifications, it is recommended that you download our product template Files.

  • File types : Accepted file types include PSD, PDF, AI(version 10 or newer), INDD
  • Resolution : Files should be high resolution at 200 dpi
Where are the file specifications for all products?

The file specifications for all products, refer to our products specs. Please design your artboard to the specified resoultion and guidelines.

  • Safe Zone :
  • Full Bleed :

PAYMENT & INVOICING

SHIPPING & DELIVERY

COMPLAINT

CUSTOMER ACCOUNT

THE COMPANY

PRODUCTS

Inquiry

Drop the file here or click to upload,
if you have a file to attach.

(The attachment maximum size is 20MB.)
Artwork Guide

How to make an artwork?

Do you have any difficulty to create an artwork by using your own design?

Aprinting.com guides you.

Welcome to Print Robo

Online Printing Service is what we do

Printrobo.com has started brand management consulting service as a one-person company since 2011. Currently, 15 IT developers, 3 IT R & D centers, and 1 Design R & D center develop the latest web / mobile to print solutions and provide printed materials to domestic and overseas design companies and digital print shops.

We Are Print Robo

Our History

We continuously invest in design, ICT and brand marketing for the lowest price, fastest delivery time, highest quality products and services. We are also expanding our overseas business with offices in Canada, USA, Australia, Japan and Philippines.

Our Mission

Our goal is to support our customers' success. Customer success is a proven long-term, scientifically developed and professional approach to maximizing sustainable value for the customer and company.

Client Satisfaction

We have a Digilog-based production system that prints. Approximately 100 production staffs are equipped with flexible production systems from 1 to 1,000,000 units to meet customer needs, from cutting edge UV offset equipment to HP Indigo.

We are an international company

Print Robo is an international company with printing and shipping locations across the United States, Canada, Australia and Asia. While we make every effort to ship from the location nearest you, your order may be fulfilled and shipped from any of our locations.
We are an international company