FAQs
Inquiry
Artwork Guide
Frequently Asked Questions

TOP 10

Customer Service

Service & contact

How to contact us

Is your question not listed? Our dedicated customer service team and artwork specialists are ready to help!

Getting in touch is easy :

  1. Email us - service@printrobo.com
  2. Chat with us for an instant reply
  3. Call us at phone number +82 2 2285 5203
How do I calculate delivery times at PrintRobo.com?

Total delivery time results from receipt of payment, receipt of data, production time and shipment duration.

Please note the following:

  • Receipt of payment : The payment in advance required
  • Receipt of data : After the file is uploaded and proofed by us, the file receipt process is finished. Should your data not comply with our requirements, delays may result.
  • Production time : This depends on your selection.
  • Shipment duration : 3 ~ 5 business days (not including weekends and holidays) for your package to arrive.

Please note the following:

  • Receipt of payment : The payment in advance required
  • Receipt of data : After the file is uploaded and proofed by us, the file receipt process is finished. Should your data not comply with our requirements, delays may result.
  • Production time : This depends on your selection.
  • Shipment duration : 3 ~ 5 business days (not including weekends and holidays) for your package to arrive.
How to place an order
Product Selection
Configure product
Instant product pricing
Display of estimated delivery date
Send Print-Ready File
Transfer print-ready files by clicking on "Upload"
Or forward uploaded URL
An online preflight process follows
Prepare the Order
Check product selectio in the shopping cart
Use voucher (if applicable)
Payment and Shipping method
Choose payment option
Select shipping option
Place Order
You promptly receive an order confirmation by e-mail
Production and Shipping
Start of production after receipt of payment and print-ready files
Shipping of the merchandise
Where can I see the status of my order?
  1. Sign in to your account
  2. Go to "Order List"

ORDERING

Where can I see the status of my order?
  1. Sign in to your account
  2. Go to "Order List"
Where can I see the status of my order?
  1. Sign in to your account
  2. Go to "Order List"

PRINT FILES

What do I prepare my design file?

To ensure that your design meets the required specifications, it is recommended that you download our product template Files.

  • File types : Accepted file types include PSD, PDF, AI(version 10 or newer), INDD
  • Resolution : Files should be high resolution at 200 dpi
Where are the file specifications for all products?

The file specifications for all products, refer to our products specs. Please design your artboard to the specified resoultion and guidelines.

  • Safe Zone :
  • Full Bleed :

PAYMENT & INVOICING

SHIPPING & DELIVERY

COMPLAINT

CUSTOMER ACCOUNT

THE COMPANY

PRODUCTS

Inquiry

Drop the file here or click to upload,
if you have a file to attach.

(The attachment maximum size is 20MB.)
Artwork Guide

How to make an artwork?

Do you have any difficulty to create an artwork by using your own design?

Aprinting.com guides you.

Master Digital Prints Product Form

Paper Type

Printed Side


Size

Cutting
Width mm
Height mm
Bleed
Width mm
Height mm

Quantity

Set(s)


Templar


Finishings (optional)

  • Rounded Corners Rounded Corners
  • Scoring Scoring
  • Perforating Perforating
  • Folding Folding

Rounded Corners

Click corner(s)
where you need it.
Left-Top
Right-Top
Left-Bottom
Right-Bottom
$15

Folding

$8

Perforating

$5

Folding

* Paper Type which thickness more than 150g must need scoring.

$15

Amount

$540

V.A.T

$54

Total Amount

$594

Estimate

Item(s)
$540

Extra Matte 16pt. 350gsm / Front & Back

90mm X 50mm / Horizontal

200EA / 1 Set(s)

Templar (15% OFF)- $14

Finishings
$15

Rounded Corner / 4mm $15

Foil / Gold$25

V.A.T
$54
Total
$594

water-resistant

Laminated business cards, (sometimes referred to as silk laminated business cards) are one of the most exclusive types of business cards.

Printed on sturdy board, and then Silk or gloss laminated
Tear and water-resistant material

Matte(Standard) : A silky and smooth surface

Laminated : Spot UV on front and back optional

How to set up

Ready to file

Before creating a printable file, download the guide file and start designing. This is the way to print your design in the most optimal environment. If you already have a file ready for printing, take a quick look at the design guidelines below to check your work environment. Several important settings can help you create the best printable file.

Need more help? You can find more information in Design Guide

Bleed Area

The Bleed area extends out from the edge of your finished products. All images or color that print to the edge of your document should be extended into this area to avoid the chance of any white lines appearing. DO NOT place any content that you wish to appear in your document in this area as it WILL be trimmed off.

Cutting Line

This is the finished size of your document. Anything placed outside of this area WILL be trimmed off.

Safe Area

Avoid putting any text from the edge of the document. Text placed in this area will run very close to the edge of the document and could possibly get trimmed off. If possible also avoid using any thin borders in this area as you may get inconsistent thinknesses.

Do this.

  • Work site size Upload larger than the actual substrate size (up to the work area)
  • Document Color Mode CMYK Mode
  • Content Resolution Original Resolution 300dpi or higher
  • Convert Outlines Convert all text outlines (Create Outlines)
  • PDF presets ‘Adobe PDF/X-1a : 2001’ preset
  • Save connection file include Save connection file include (Include linked files)

Do NOT this.

  • Workboard Size Upload at Actual Substrate Size
  • Add border line and cut line for size notation
  • Use low resolution images below 300 dpi

Production notes

  • Use of copyrighted or portrait-rights content in print works must be in accordance with the scope, method and purpose of use specified by the owner to avoid infringement.
  • Even for free images, the scope of free use may vary depending on the purpose of the secondary work (commercial / non-commercial).
  • If you do not follow them, you may be legally punished in accordance with the relevant provisions of copyright law. In the event of a legal dispute, all responsibility lies with the author (user or orderer) who created the Secondary Work using the Content, and Preps does not engage in legal liability and dispute settlement. We are careful not receive Instant Confirmation precious rights of authors inviolable.

Paper Guide

Thick BEST

Feeling calm and popular

  • 400g
  • Price : 200EA, 500EA | from $15

Snow White NEW

250g, 200EA or 300g, 500EA from $30

  • 250g ~ 300g
  • Popular and calm paper

Kraft

250g, 200EA or 300g, 500EA from $30

  • 250g ~ 300g
  • Popular and calm paper

FAQ

How do I calculate delivery times at printrobo.com?

Total delivery time results from receipt of payment, receipt of data, production time and shipment duration.

Please note the following:

  • Receipt of payment : The payment in advance required
  • Receipt of data : After the file is uploaded and proofed by us, the file receipt process is finished. Should your data not comply with our requirements, delays may result.
  • Production time : This depends on your selection.
  • Shipment duration : 3 ~ 5 business days (not including weekends and holidays) for your package to arrive.
How to place an order
Product Selection
Configure product
Instant product pricing
Display of estimated delivery date
Send Print-Ready File
Transfer print-ready files by clicking on "Upload"
Or forward uploaded URL
An online preflight process follows
Prepare the Order
Check product selection in the shopping cart
Use voucher (if applicable)
Payment and Shipping method
Choose payment option
Select shipping option
Place Order
You promptly receive an order confirmation by e-mail
Production and Shipping
Start of production after receipt of payment and print-ready files
Shipping of the merchandise

10+ Employees?

As your business grows, so does your company's print production, management, and verification.

Don't spend more time creating repetitive final files and sharing documents. Print Robo's Reseller Program will save you time and money so you can focus on your customers.

Find more informaton about Print Robo's Reseller Program for all your business printing.

Print Robo
Sample Pack

See and feel the quality of our most popular products, stocks, and finishes for yourself.

Order a Sample Pack